Q1: What is the process for change in name on marriage of
a woman member against UAN when changes are made in Aadhaar?
a woman member against UAN when changes are made in Aadhaar?
Ans: The name change
process if the Aadhar data is changed is similar to other change requests.
Member has to apply online and employer will digitally approve the request. The
correction request can be submitted online or offline (joint request) along with
a copy of the marriage certificate or such other documents which can prove that
only the name of the member has changed from before marriage. Documents like school
records containing Father’s name and Date of birth or PAN taken before marriage
etc. are a useful to show that only name has changed after marriage.
process if the Aadhar data is changed is similar to other change requests.
Member has to apply online and employer will digitally approve the request. The
correction request can be submitted online or offline (joint request) along with
a copy of the marriage certificate or such other documents which can prove that
only the name of the member has changed from before marriage. Documents like school
records containing Father’s name and Date of birth or PAN taken before marriage
etc. are a useful to show that only name has changed after marriage.
Q2: The link ‘Know your UAN’ is not available on unified portal.
Is approaching employer for this the only option?
Is approaching employer for this the only option?
Ans: Visit unified member
portal at https://unifiedportal-mem.epfindia.gov.in/memberinterface
portal at https://unifiedportal-mem.epfindia.gov.in/memberinterface
Ø Select Member ID, Aadhaar or PAN
Ø Enter details such as name, date of birth, mobile number and e-mail
id as per EPFO records
id as per EPFO records
Ø Click on the “Get Authorization Pin” option
Ø A Pin will be sent to your mobile number registered with EPFO
Ø Enter the Pin and your UAN will be sent to the mobile number
Q.3: I have already applied advance for illness in March 2020
which is pending. I want to apply for advance to fight COVID pandemic now. What
should I do?
which is pending. I want to apply for advance to fight COVID pandemic now. What
should I do?
Ans: During pendency
of any other advance, the application for COVID-19 claim is permitted.
of any other advance, the application for COVID-19 claim is permitted.
Q.4: KYC updation needs approval by Employer by using his
DSC. When Establishment is closed and there is no Employer, who is to approve the
same?
DSC. When Establishment is closed and there is no Employer, who is to approve the
same?
Ans: The approval of
KYC by employer is an online facility which can be operated irrespective of the
location. Please request the employer to approve the KYC.
KYC by employer is an online facility which can be operated irrespective of the
location. Please request the employer to approve the KYC.
Q5: For filing of claim a copy of cheque with name of member
or copy of pass book Is to be uploaded. Member does not have name on his cheque
leaf and it is now difficult to get it from Bank. Even going to bank and getting
an attested copy of bank statement is not easy as Banks are far away. What is the
other option that can be made available?
or copy of pass book Is to be uploaded. Member does not have name on his cheque
leaf and it is now difficult to get it from Bank. Even going to bank and getting
an attested copy of bank statement is not easy as Banks are far away. What is the
other option that can be made available?
Ans: As per prevailing
instructions it is mandatory to upload a cheque leaf containing the printed name
of the member, or the first page of the bank Passbook or bank statement containing
the name, account number and IFSC. This is required to ensure that the bank account
number uploaded in the KYC is correct and erroneous payments are avoided.
instructions it is mandatory to upload a cheque leaf containing the printed name
of the member, or the first page of the bank Passbook or bank statement containing
the name, account number and IFSC. This is required to ensure that the bank account
number uploaded in the KYC is correct and erroneous payments are avoided.
Q.6: I have worked for two companies and working in third
one now. How to get PF accumulations of earlier companies transferred to present
one so that I can file claim for COVID advance?
one now. How to get PF accumulations of earlier companies transferred to present
one so that I can file claim for COVID advance?
Ans: In case the
name, date of birth and gender in all the accounts is same, the member can apply
online for transfer through his login. The present UAN should be validated with
Aadhar. In case of difference once he gets the basic details corrected in other
accounts, he can apply online.
name, date of birth and gender in all the accounts is same, the member can apply
online for transfer through his login. The present UAN should be validated with
Aadhar. In case of difference once he gets the basic details corrected in other
accounts, he can apply online.
Q.7: You claim to settle COVID advance claims within 72 hours?
It is over 4 days when I applied. I have still not received the money in my bank
account. Why?
It is over 4 days when I applied. I have still not received the money in my bank
account. Why?
Ans: EPFO settles
claims for availing advance to fight COVID-19 pandemic within 03 working days. After
processing of the claims, cheque is sent to the bank for crediting amount to bank
account of the claimant. Bank usually take additional one to three working days
to credit advance in your bank account.
claims for availing advance to fight COVID-19 pandemic within 03 working days. After
processing of the claims, cheque is sent to the bank for crediting amount to bank
account of the claimant. Bank usually take additional one to three working days
to credit advance in your bank account.
Q.8: I live in city A and work in City B. However, Head Office
of my company is in city C. Which EPF office has to be contacted for any matter?
of my company is in city C. Which EPF office has to be contacted for any matter?
Ans: You should
approach EPF office where your establishment is registered. To find concerned EPF
office where your establishment is registered visit:
https://unifiedportalepfo.epfindia.gov.in/publicPortal/noauth/misReport/home/loadEstSearchHome
approach EPF office where your establishment is registered. To find concerned EPF
office where your establishment is registered visit:
https://unifiedportalepfo.epfindia.gov.in/publicPortal/noauth/misReport/home/loadEstSearchHome
Ø Fill in establishment PF code or name
Ø Enter captcha and click on search
Ø Establishment details will appear in tabular format.
Ø
Confirm the establishment Id,
Name and Address and in column four EPF office name is provided.
Confirm the establishment Id,
Name and Address and in column four EPF office name is provided.
Q.9: I need to contact the EPF office through email or phone.
Please provide me contact details of EPF office.
Please provide me contact details of EPF office.
Ans: Please visit
https://www.epfindia.gov.in/site_en/Contact_us.php Click on the Zonal office under
which EPF Regional/District office falls>> Click on concerned Regional/District
office to get their contact details.
https://www.epfindia.gov.in/site_en/Contact_us.php Click on the Zonal office under
which EPF Regional/District office falls>> Click on concerned Regional/District
office to get their contact details.
Q.10: I have applied for COVID epidemic advance. How to check
status of my claim?
status of my claim?
Ans: Visit https://passbook.epfindia.gov.in/MemberPassBook/Login.
Click online services>>track claim status.
Click online services>>track claim status.
Q.11: I work in a company in Jammu which was covered under
J&K PF Act. Since last year this company is covered under Employees Provident
Fund Act, 1952. Can I file claim for fighting COVID pandemic?
J&K PF Act. Since last year this company is covered under Employees Provident
Fund Act, 1952. Can I file claim for fighting COVID pandemic?
Ans: Yes. member
can apply for advance from the contributions received by EPFO.
can apply for advance from the contributions received by EPFO.
Q.12: Why your toll-free number is not accessible?
Ans: Services will
be resumed shortly. Pending resumption of services, you may contact us on our Facebook
and twitter handle “socialepfo”. You can raise your grievances at epfigms.gov.in.
be resumed shortly. Pending resumption of services, you may contact us on our Facebook
and twitter handle “socialepfo”. You can raise your grievances at epfigms.gov.in.
Q.13: I have a balance of Rs 100000 in my PF account and applied
for Rs 75000advance for COVID. At the rate of 75%, I should get Rs. 75000. Why a
much lesser amount has been credited to my account?
for Rs 75000advance for COVID. At the rate of 75%, I should get Rs. 75000. Why a
much lesser amount has been credited to my account?
Ans: The 75% of
the amount standing to your credit is maximum permissible limit and the same is
applicable if it is lesser than basic wages and dearness allowances for three months.
If 75% of the balance is more than three months wages, advance equal to three months
wages (Basic+DA) is sanctioned as per the rules. If your monthly wage is Rs.20000,
the entitled advance amount is Rs 60000 only. If the monthly wages are Rs 30000,
the amount of advance will be restricted to Rs.75000.
the amount standing to your credit is maximum permissible limit and the same is
applicable if it is lesser than basic wages and dearness allowances for three months.
If 75% of the balance is more than three months wages, advance equal to three months
wages (Basic+DA) is sanctioned as per the rules. If your monthly wage is Rs.20000,
the entitled advance amount is Rs 60000 only. If the monthly wages are Rs 30000,
the amount of advance will be restricted to Rs.75000.
Q.14: I am not able to file COVID claim. Please help me. The
process is also noted below:
Ans: Follow this steps
process is also noted below:
Ans: Follow this steps
ØLogin to Member Interface of Unified
Portal(https://unifiedportalmem.epfindia.gov.in/memberinterface)
Ø Go to Online Services>>Claim (Form-31,19,10C & 10D)
Ø Enter your Bank Account and verify
Ø Click on “Proceed for Online Claim”
Ø Select PF Advance (Form 31) from the drop down
Ø Select purpose as “Outbreak of pandemic (COVID-19)” from the drop down
Ø Enter amount required and Upload scanned copy of cheque and enter your
address
address
Ø Click on “Get Aadhaar OTP”
Ø Enter the OTP received on Aadhaar linked mobile.
Ø Claim is submitted
Q.15: I have balance available in my account. How many times
I can get advance to fight COVID?
I can get advance to fight COVID?
Ans: The advance
to fight COVID-19 pandemic is available once only.
to fight COVID-19 pandemic is available once only.
Q.16: What is the last date for applying COVID advance?
Ans: The facility
for availing advance to fight COVID-19 pandemic will be available till the pandemic
prevails.
for availing advance to fight COVID-19 pandemic will be available till the pandemic
prevails.
Q.17: I have two different UANs. The first UAN is linked with
one PF member ID and the second UAN is linked with 2 different member IDs. Can I
avail COVID advance benefits? How to get maximum benefit in this case.
one PF member ID and the second UAN is linked with 2 different member IDs. Can I
avail COVID advance benefits? How to get maximum benefit in this case.
Ans: Yes. In order
to get maximum benefits, you are requested to transfer all the previous services
(linked with multiple member IDs) to the latest member ID. This can be done by filing
a transfer claim. Once the service is successfully transferred your entire PF corpus
will reflect against the latest member ID. Subsequently you can file COVID advance
claim to reap maximum benefit.
to get maximum benefits, you are requested to transfer all the previous services
(linked with multiple member IDs) to the latest member ID. This can be done by filing
a transfer claim. Once the service is successfully transferred your entire PF corpus
will reflect against the latest member ID. Subsequently you can file COVID advance
claim to reap maximum benefit.
Q.18: My COVID claim has been rejected due to member details
mismatch. How can I rectify this issue?
mismatch. How can I rectify this issue?
Ans: You can update
your member details by logging into member e-sewa portal available at https://unifiedportal-mem.epfindia.gov.in/memberinterface/.
Once the details are updated you can file the claim once again.
your member details by logging into member e-sewa portal available at https://unifiedportal-mem.epfindia.gov.in/memberinterface/.
Once the details are updated you can file the claim once again.
Q.19: How can I file COVID claim through UMANG app?
Ans: Please
refer following steps
refer following steps
·
Step 1: Open Umang app
Step 1: Open Umang app
·
Step 2: Select EPFO
Step 2: Select EPFO
·
Step 3: Select “Request for
Advance (COVID-19)”
Step 3: Select “Request for
Advance (COVID-19)”
·
Step 4: Enter your UAN details
and click on ‘Get OTP’ to get one-time password. Use this OTP to login in your account.
Step 4: Enter your UAN details
and click on ‘Get OTP’ to get one-time password. Use this OTP to login in your account.
·
Step 5: Enter the OTP and click
on login. Once you are logged in you are required to enter the last four digits
of your bank account and select the member ID from the drop-down menu. Click on
“Proceed for claim”
Step 5: Enter the OTP and click
on login. Once you are logged in you are required to enter the last four digits
of your bank account and select the member ID from the drop-down menu. Click on
“Proceed for claim”
·
Step 6: Enter your address.
Click on ‘Next’.
Step 6: Enter your address.
Click on ‘Next’.
·
Step 7: Upload the cheque image
with your account number and name printed on it.
Step 7: Upload the cheque image
with your account number and name printed on it.
Once all the details
are entered, your claim will be successfully filed.
are entered, your claim will be successfully filed.
Q.20: I have left the service but not yet availed the final
PF withdrawal benefits. Can I still avail the COVID advance?
PF withdrawal benefits. Can I still avail the COVID advance?
Ans: Yes. COVID
advance can be filed by any PF subscriber. Since you have not withdrawn your PF
funds you are still a PF member.
advance can be filed by any PF subscriber. Since you have not withdrawn your PF
funds you are still a PF member.
#Get PDF of FAQs here
Just sharing:
Please do not withdraw your EPF unless your are really in need of money. EPF is long term saving and gives handsome return in long term.
